Refund policy
Return & Refund Policy
At TESMAT, we want you to be happy with your purchase. If something isn't right, we're here to help.
30-Day Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.
How to Start a Return
You can easily request a return through our online returns portal:
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Sign in using the email address associated with your order.
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Select the order and item(s) you'd like to return.
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Choose your return reason and submit your request.
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Once your return is approved, you'll receive instructions on where and how to send your item.
Please do not ship items back without an approved return request. Unauthorized returns may not be accepted.
Buy with Prime Orders: If you placed your order through Buy with Prime, please initiate your return using the link in your Buy with Prime order confirmation email.
If you need assistance, contact us at support@tesmat.com.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Return shipping costs are non-refundable. If TESMAT provides a prepaid return label for a standard return, the disclosed cost of that label may be deducted from your refund.
Original shipping charges, if any, are non-refundable except where required by law. Orders originally shipped for free will not incur a retroactive outbound shipping charge.
We recommend using a trackable shipping service, as TESMAT is not responsible for return packages lost in transit.
The appropriate return shipping address will be provided with your return authorization. Please do not send returns to any address without receiving approval.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly at support@tesmat.com with your order number and a description of the issue.
We'll evaluate the situation and work to make it right, including covering return shipping when a return is required due to our error.
Non-Returnable Items
We cannot accept returns for:
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Items that have been used, damaged, or altered after delivery.
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Items missing original packaging or components.
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Gift cards.
Sale or clearance items specifically identified as final sale at the time of purchase are not eligible for return, except where required by law.
Exchanges
If you received a defective or damaged item and need a replacement, please contact support@tesmat.com.
For other exchanges, we recommend initiating a return through our returns portal and placing a new order for the desired item.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.
Items returned in a condition that does not meet our return requirements may be subject to a partial refund or denial of the refund, where permitted by law.
If more than 15 business days have passed since your refund was approved, please contact support@tesmat.com.
European Union Customers
If your order is delivered to the European Union, you may have a statutory right to cancel your purchase within 14 days of delivery without providing a reason. This right applies independently of our standard return policy and is subject to applicable consumer protection laws.
Nothing in this policy limits your statutory consumer rights.
Questions?
For questions about returns, refunds, or damaged items, please contact us at support@tesmat.com.
